Privacy Policy

1. Definitions

For the purposes of this Privacy Policy:

• Company refers to OrcaPak.
• Website refers to www.orcapak.com.
• Online Store refers to shopping.orcapak.com, where OrcaPak products may be purchased.
• Service refers collectively to the Website, the Online Store, and any related services provided by OrcaPak.
• Personal Information means information that can identify you directly or indirectly, such as your name, email address, phone number, billing address, shipping address, order details, payment-related information, or online identifiers.
• Usage Data refers to information collected automatically when you use our Website or Online Store, such as IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
• Service Providers refers to third-party companies or individuals that help us operate our Website, Online Store, payment processing, shipping, analytics, marketing, email communication, customer support, or related services.
• You refers to the individual accessing or using our Website, Online Store, or Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

2. Information We Collect

We may collect different types of information depending on how you interact with OrcaPak.

Personal Information

When you place an order, create an account, contact us, or subscribe to our updates, we may collect information such as:

• First and last name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Order details.
• Account login information, if applicable.
• Any information you voluntarily provide when contacting us.

Payment Information

Payments may be processed through our Online Store at shopping.orcapak.com and/or by third-party payment processors.

We do not intentionally store full credit card numbers on our own systems. Payment information is processed by secure third-party payment providers according to their own privacy and security standards.

We may receive limited payment-related information, such as:

• Payment status.
• Transaction confirmation.
• Billing details.
• Last digits of a payment card, when provided by the payment processor.
• Fraud prevention or verification information.

Usage Data

Usage Data may be collected automatically when you visit or interact with our Website or Online Store.

This may include:

• Your IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Time and date of your visit.
• Time spent on pages.
• Referring website or search engine.
• Clicks and browsing behavior.
• General location information based on your IP address.
• Other diagnostic or analytics information.

3. How We Use Your Information

OrcaPak may use your information for the following purposes:

• To process and fulfill your orders.
• To provide order confirmations and shipping updates.
• To respond to customer service requests.
• To manage returns, refunds, exchanges, or warranty-related inquiries.
• To operate, maintain, and improve our Website and Online Store.
• To personalize your experience.
• To communicate with you about your order or inquiry.
• To send news, updates, offers, or marketing communications, when permitted.
• To prevent fraud, unauthorized transactions, abuse, or security issues.
• To comply with legal, tax, accounting, or regulatory obligations.
• To analyze website traffic, performance, and customer behavior.
• To improve our products, services, marketing, and customer experience.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar tracking technologies to improve our Website and Online Store.

Cookies are small files placed on your device that help us understand how visitors use our website, remember preferences, improve performance, and support certain website functions.

We may use cookies for:

• Essential website functionality.
• Shopping cart and checkout functionality.
• Account login and authentication.
• Website analytics.
• Performance monitoring.
• Security and fraud prevention.
• Marketing and advertising.
• Remembering user preferences.

You can instruct your browser to refuse cookies or notify you when cookies are being used. However, if you disable cookies, some parts of our Website or Online Store may not function properly.

5. Analytics and Marketing Tools

We may use third-party analytics, advertising, email marketing, or performance tools to understand how visitors interact with OrcaPak and to improve our services.

These tools may collect information such as:

• Pages visited.
• Products viewed.
• Links clicked.
• Device and browser information.
• General location information.
• Purchase or checkout activity.
• Email engagement, such as opens and clicks.

These third parties may use cookies, pixels, or similar technologies according to their own privacy policies.

6. How We Share Your Information

We do not sell your personal information in the traditional sense.

However, we may share your information with trusted third parties when necessary to operate our business, provide services, process orders, or comply with legal obligations.

We may share information with:

• Payment processors.
• Shipping carriers.
• E-commerce platform providers.
• Website hosting providers.
• Email marketing providers.
• Customer support tools.
• Analytics providers.
• Fraud prevention and security providers.
• Professional advisors, such as accountants, attorneys, or consultants.
• Government authorities, regulators, or law enforcement when required by law.

We may also share information in connection with a merger, acquisition, business sale, restructuring, or transfer of company assets.

7. Third-Party Services

Our Website or Online Store may contain links to third-party websites, services, payment processors, shipping providers, or external platforms.

If you click on a third-party link or use a third-party service, you may be directed to a website or platform not operated by OrcaPak.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use.

8. Account Registration and Login

If our Website or Online Store allows you to create an account, we may collect and store information needed to manage your account, such as your name, email address, order history, login credentials, shipping addresses, and preferences.

You are responsible for keeping your account login information secure.

If you believe your account has been accessed without authorization, please contact us immediately at: support@orcapak.com

9. Retention of Your Information

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Fulfill orders.
• Provide customer support.
• Manage returns, refunds, or warranty-related requests.
• Comply with legal, tax, accounting, or reporting obligations.
• Resolve disputes.
• Enforce our policies and agreements.
• Prevent fraud or abuse.
• Maintain business records.

Usage Data may be retained for a shorter period, unless it is needed for security, analytics, legal compliance, or service improvement.

10. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

You are also responsible for protecting your account credentials and using secure networks when accessing our Website or Online Store.

11. Children's Privacy

Our Website, Online Store, and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at: support@orcapak.com

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Access the personal information we have about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Opt out of marketing communications.
• Limit certain uses of your information.
• Request information about how your data is used or shared.

To make a privacy-related request, please contact us at: support@orcapak.com

We may need to verify your identity before processing certain requests.

13. Email Communications

If you subscribe to our newsletter, updates, promotions, or other email communications, we may use your email address to send you information about OrcaPak products, news, offers, or related content.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Please note that even if you unsubscribe from marketing emails, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, return information, or customer support messages.

14. International Visitors

OrcaPak is based in the United States.

If you access our Website or Online Store from outside the United States, your information may be transferred to, stored, or processed in the United States or other locations where our service providers operate.

By using our Website, Online Store, or Services, you understand that your information may be processed outside your country of residence, where privacy laws may differ from those in your jurisdiction.

15. Legal Disclosure

We may disclose your personal information if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation.
• Respond to lawful requests from public authorities.
• Protect and defend the rights or property of OrcaPak.
• Prevent or investigate possible wrongdoing.
• Protect the safety of users, customers, or the public.
• Protect against legal liability.
• Enforce our policies, terms, or agreements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Changes are effective when posted on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

17. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: