Return and Refund Policy
Last updated: May 15, 2026
Return Policy at a Glance
A quick summary of our key return rules.
30-Day Return Window
Request a return within 30 days from the date you receive your order.
Unused & Original Condition
Items must be unused, uninstalled, undamaged, and returned with all original parts, accessories, instructions, and packaging when applicable.
Contact Us First
Please contact OrcaPak before sending anything back. We’ll review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping unless the return is due to an OrcaPak error, defective item, or incorrect item.
Refund After Inspection
Approved refunds are issued to the original payment method after the returned item is received and inspected.
Important: This summary is provided for convenience only. Please read the full Return and Refund Policy below for complete terms and conditions.
Thank you for shopping with OrcaPak.
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
This Return and Refund Policy applies to all products purchased directly from OrcaPak through our official online store at shopping.orcapak.com, or through any official OrcaPak checkout experience linked from www.orcapak.com.
For clarity, www.orcapak.com is our main website, where you can learn about OrcaPak products, product information, company details, blog content, patent information, and related resources.
shopping.orcapak.com is our online store, where purchases, checkout, payments, order confirmations, and product transactions may take place.
Any reference in this policy to "OrcaPak," "we," "us," "our website," "our store," or "our service" includes both www.orcapak.com and shopping.orcapak.com, unless stated otherwise.
1. Definitions
For the purposes of this Return and Refund Policy:
- Company refers to OrcaPak.
- Website refers to www.orcapak.com.
- Online Store refers to shopping.orcapak.com, where products may be purchased.
- Service refers collectively to the Website, the Online Store, and any related services provided by OrcaPak.
- Goods refers to the physical products offered for sale by OrcaPak.
- Order refers to a request by you to purchase Goods from OrcaPak through our Online Store or any official OrcaPak checkout experience.
- You refers to the individual purchasing, accessing, or using our Website, Online Store, or Service.
2. Returns
You may request a return within 30 days from the date you receive your order.
To be eligible for a return, the product must be:
- Purchased within the last 30 days.
- Unused and in its original condition.
- Free from damage, installation marks, scratches, modifications, or missing parts.
- Returned with all original components, accessories, instructions, and packaging, when applicable.
We reserve the right to refuse any return that does not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used, installed, modified, damaged, scratched, drilled, cut, or altered.
- Products with visible installation marks or signs of wear.
- Custom-made or personalized products.
- Products missing parts, accessories, instructions, hardware, or original packaging.
- Clearance, final sale, or discounted items, unless required by applicable law.
- Items returned more than 30 days after delivery.
If you are unsure whether your product qualifies for a return, please contact us before sending it back.
4. How to Request a Return
To request a return, please contact us using one of the methods below:
Please include:
- Your order number.
- The name used for the order.
- The product you would like to return.
- The reason for the return.
- Photos of the product, if requested.
Once your return request is reviewed, we will provide return instructions and the return shipping address.
Please do not send products back without first contacting us.
5. Return Shipping
Customers are responsible for the cost and risk of return shipping unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
We strongly recommend using a trackable and insured shipping service.
OrcaPak is not responsible for products that are lost, delayed, or damaged during return shipment.
6. Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 14 business days after we receive the returned item. Please note that your bank, credit card provider, or payment processor may take additional time to post the refund to your account.
Shipping charges are non-refundable unless the return is due to an error by OrcaPak or as required by applicable law.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at: support@orcapak.com
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the product.
- Clear photos of the packaging.
- Photos of any visible damage, if applicable.
We will review the issue and, when appropriate, offer a replacement, repair solution, refund, or other suitable resolution.
8. Exchanges
We may offer exchanges depending on product availability.
If you would like to exchange an item, please contact us first at: support@orcapak.com
If the requested replacement item is unavailable, we may offer a refund or alternative solution.
9. Gifts
If the item was marked as a gift at the time of purchase and shipped directly to the gift recipient, we may issue store credit once the returned item is received and approved.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.
10. Contact Us
If you have any questions about this Return and Refund Policy, please contact us: